After you have created a ticket by emailing, calling, web form, or chatting, your ticket should be handled within the following time frame:
- Critical Issues such as office down, server down, network down, Internet down, or critical application down – These issues usually are handled within 1 hour. If you are still experiencing issues, please call our support line. You can also escalate the issue by emailing firstname.lastname@example.org
- Server and Network Non Critical Issues such as software installs, new user setups, network changes, and scheduled outages – These typically take 1-3 days to complete.
- Workstation Non Critical Issues such as software installs, configuration changes, scheduled upgrades, and security changes – These typically take 1-3 days to complete.
If you need something completed quicker, please call our support lines per your agreement with Exigo. See your IT administrator to learn how to request support or email email@example.com requesting support information.