Careers
We Love Technology!
Since 1992, Exigo principles and our teams have been laser focused on our customer’s technology. We are all fortunate enough to live in a time where the business we are in, continues to change the world we live in. We are looking for dreamers, game changers, think differently, technologists, and believers, that can make a difference in our customer, company, community, and family. If you feel you are one of these individuals, we want to hear from you.
We provide a competitive salary, 401k, Medical, Dental, Life Insurance, and Vision as well as paid time off. We know that if we want the best, we have to provide you the best careers. Join our team!
Please see our current openings:
Delivery Services
Location: Baton Rouge, Louisiana, United States – Full-time Allows Remote
Location: New Orleans, Louisiana, United States – Full-time Allows Remote
Location: Baltimore, Maryland, United States – Full-time Allows Remote
Managed Services
Location: New Orleans – Full-time Allows Remote
Location: Baton Rouge, Louisiana, United States – Full-time Allows Remote
Location: United States – Full-time Allows Remote
Location: Scottsdale, Arizona, United States – Full-time Allows Remote
Location: Baton Rouge, LA, United States – Full-time
Location: Baton Rouge, Louisiana, United States – Full-time Allows Remote
Other
Managed Services
Location: New Orleans – Full-time Allows Remote
Location: Baton Rouge, Louisiana, United States – Full-time Allows Remote
Location: United States – Full-time Allows Remote
Location: Scottsdale, Arizona, United States – Full-time Allows Remote
Location: Baton Rouge, LA, United States – Full-time
Location: Baton Rouge, Louisiana, United States – Full-time Allows Remote
Delivery Services
Location: Baton Rouge, Louisiana, United States – Full-time Allows Remote
Location: New Orleans, Louisiana, United States – Full-time Allows Remote
Location: Baltimore, Maryland, United States – Full-time Allows Remote
Other
« Openings at www.exigotechnology.com
Application Developer – Microsoft .NET
Location: Baton Rouge, Louisiana, United States
Job Purpose
Provide Microsoft .NET development using C#, VB.NET, JSON, JavaScript, CSS, React, and HTML in a team environment
creating custom applications for our customers. We are seeking detail-oriented and focused developers to join our
development team. You will be responsible for working within an established team to build and maintain our
proprietary web-based products and customer custom applications. Developers will also play a role in the
architecture, implementation, deployment, unit testing, QA and support of our software products.
Main Responsibilities
- Participate in the development of new applications and features within an Agile environment
- Work with other developers to code and debug software within time and scope
- Develop SQL stored procedures, views and optimize SQL processes
- Provide and receive mentoring and training with other team members
- Promote education and knowledge transfer for design patterns, technical best practices, and relevant
technologies and tools - Maintain a productive work environment when working from home or the office
- Continue your education in the latest Microsoft development tools, including cloud integration.
Decision Making
To keep under regular review the project’s technical and business flow processes and report any recommended
changes.
Working Relationship & Contacts
- You will be in contact with all development team members, including the lead consultants, lead architects, and
customer leads. - Communications with Microsoft and other vendors will be required to troubleshoot technical issues.
Technical Requirements
- Development skills in C# .Net, ASP .NET
- WebAPI, REST, WCF web service experience
- JSON/XML
- MVC
- Entity Framework
- Microsoft SQL Server 2012+
- jQuery
- Visual Studio
Personal Requirements:
- Minimum 2 years of college or equivalent work experience preferred
- MCP preferred but not required
- A basic understanding of how a network and server environments operate and how applications function within the
environment - Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability
to prioritize - Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as
assigned.
Openings at www.exigotechnology.com
Application Developer – Microsoft .NET
Location: Baton Rouge, Louisiana, United States
Job Purpose
Provide Microsoft .NET development using C#, VB.NET, JSON, JavaScript, CSS, React, and HTML in a team environment creating custom applications for our customers. We are seeking detail-oriented and focused developers to join our development team. You will be responsible for working within an established team to build and maintain our proprietary web-based products and customer custom applications. Developers will also play a role in the architecture, implementation, deployment, unit testing, QA and support of our software products.
Main Responsibilities
- Participate in the development of new applications and features within an Agile environment
- Work with other developers to code and debug software within time and scope
- Develop SQL stored procedures, views and optimize SQL processes
- Provide and receive mentoring and training with other team members
- Promote education and knowledge transfer for design patterns, technical best practices, and relevant technologies and tools
- Maintain a productive work environment when working from home or the office
- Continue your education in the latest Microsoft development tools, including cloud integration.
Decision Making
To keep under regular review the project’s technical and business flow processes and report any recommended changes.
Working Relationship & Contacts
- You will be in contact with all development team members, including the lead consultants, lead architects, and customer leads.
- Communications with Microsoft and other vendors will be required to troubleshoot technical issues.
Technical Requirements
- Development skills in C# .Net, ASP .NET
- WebAPI, REST, WCF web service experience
- JSON/XML
- MVC
- Entity Framework
- Microsoft SQL Server 2012+
- jQuery
- Visual Studio
Personal Requirements:
- Minimum 2 years of college or equivalent work experience preferred
- MCP preferred but not required
- A basic understanding of how a network and server environments operate and how applications function within the environment
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
Application Developer – Microsoft .NET
Location: New Orleans, Louisiana, United States
Job Purpose
Provide Microsoft .NET development using C#, VB.NET, JSON, JavaScript, CSS, REACT, and HTML in a team environment creating custom applications for our customers. We are seeking detail-oriented and focused developers to join our development team. You will be responsible for working within an established team to build and maintain our proprietary web-based products and customer custom applications. Developers will also play a role in the architecture, implementation, deployment, unit testing, QA and support of our software products.
Main Responsibilities
- Participate in the development of new applications and features within an Agile environment
- Work with other developers to code and debug software within time and scope
- Develop SQL stored procedures, views and optimize SQL processes
- Provide and receive mentoring and training with other team members
- Promote education and knowledge transfer for design patterns, technical best practices, and relevant technologies and tools
- Maintain a productive work environment when working from home or the office
- Continue your education in the latest Microsoft development tools, including cloud integration.
Decision Making
To keep under regular review the project’s technical and business flow processes and report any recommended changes.
Working Relationship & Contacts
- You will be in contact with all development team members, including the lead consultants, lead architects, and customer leads.
- Communications with Microsoft and other vendors will be required to troubleshoot technical issues.
Technical Requirements
- Development skills in C# .Net, ASP .NET
- WebAPI, REST, WCF web service experience
- JSON/XML
- MVC
- Entity Framework
- Microsoft SQL Server 2012+
- jQuery
- Visual Studio
Personal Requirements:
- Minimum 2 years of college or equivalent work experience preferred
- MCP preferred but not required
- A basic understanding of how a network and server environments operate and how applications function within the environment
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
Application Developer – Microsoft .NET
Location: New Orleans, Louisiana, United States
Job Purpose
Provide Microsoft .NET development using C#, VB.NET, JSON, JavaScript, CSS, REACT, and HTML in a team environment creating custom applications for our customers. We are seeking detail-oriented and focused developers to join our development team. You will be responsible for working within an established team to build and maintain our proprietary web-based products and customer custom applications. Developers will also play a role in the architecture, implementation, deployment, unit testing, QA and support of our software products.
Main Responsibilities
- articipate in the development of new applications and features within an Agile environment
- Work with other developers to code and debug software within time and scope
- Develop SQL stored procedures, views and optimize SQL processes
- Provide and receive mentoring and training with other team members
- Promote education and knowledge transfer for design patterns, technical best practices, and relevant technologies and tools
- Maintain a productive work environment when working from home or the office
- Continue your education in the latest Microsoft development tools, including cloud integration.
Decision Making
To keep under regular review the project’s technical and business flow processes and report any recommended changes.
Working Relationship & Contacts
- You will be in contact with all development team members, including the lead consultants, lead architects, and customer leads.
- Communications with Microsoft and other vendors will be required to troubleshoot technical issues.
Technical Requirements
- Development skills in C# .Net, ASP .NET
- WebAPI, REST, WCF web service experience
- JSON/XML
- MVC
- Entity Framework
- Microsoft SQL Server 2012+
- jQuery
- Visual Studio
Personal Requirements:
- Minimum 2 years of college or equivalent work experience preferred
- MCP preferred but not required
- A basic understanding of how a network and server environments operate and how applications function within the environment
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
Solutions Architect – Microsoft
Location: Baltimore, Maryland, United States
Job Purpose
Provide Microsoft Active Directory, Identity Management, and SCCM/Intune technical architecture and implementation leadership at a midsize to enterprise level as a member of a delivery services division. Represent the overall technical implementation of the Exigo engagement to the customer’s architecture leadership and executives to ensure the overall solutions is fully designed and integrated to meet the needs of the customer. Once overall architecture and integration plan is established, provide overall technical quality assurance to ensure the solution implementation adheres to the approved architecture.
Main Responsibilities
- Work with other consultants and sales team members to design and execute Active Directory migration, consolidation, collapse, upgrade solutions based on client requirements and design specifications.
- Assist organizations with Identity solutions including integration with cloud-based solutions, processes, and workflows as applicable.
- Provide customers design, installation, and management recommendations of their Microsoft environments utilizing SCCM, Intune, and Enterprise Mobility Suite.
- Develops strategies, policies and best practices for the customer.
- Develops and cultivates strong customer relationships.
- Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management.
- Adheres to and utilizes proper Escalation and Change Control procedures.
- Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
- Stays current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking and associated training and seminars.
- Responsible for sharing information and best practices with others. Provides technical leadership during the implementation of an engagement.
- Participates in the installation, customization, and integration of the solution.
- Maintains awareness of existing or potential customer software/hardware situations.
- Proactively alerts project management and sales team of potential problems and solutions.
- Design, customize, and integrate industry solution, map the solution to technical requirements, and support the deployment of the solution based on the content defined in the Statement of Work.
- Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules.
- Helps to identify and leverage Microsoft and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
- Leads requirements gathering for project engagements
- Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation
- May supervise staff on project engagements in large projects where many technical people may be involved.
- Provide technical training to end customer after product implementation.
- Some Travel required
Decision Making
You will be meeting with Midsize and Enterprise customers to help them make decisions on the technologies to implement.
Working Relationship & Contacts
- You will be in direct contact with customer liaison
- You will be in contact all engineers, project managers, and Analysts for the customer, including the customer account manager for the customer, as well as any Managed Services team members assigned to the customer’s management
- You will be working with the company’s CIO and Lead Consultants on developing new solutions.
Personal Requirements:
- Required College Degree or equivalent work experience preferred
- Microsoft certifications preferred but not required
- Professional presentation and phone manner
- An advanced understanding of how a network and server environments operate and how applications function within the environment
- Understanding high level Windows administration
- Advanced understanding of WAN, LAN and TCP/IP
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Shows awareness of global trends and new developments in information technology and networks, including standards, protocols, and architectures
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
Solutions Architect – Microsoft
Location: Baltimore, Maryland, United States
Job Purpose
Provide Microsoft Active Directory, Identity Management, and SCCM/Intune technical architecture and implementation leadership at a midsize to enterprise level as a member of a delivery services division. Represent the overall technical implementation of the Exigo engagement to the customer’s architecture leadership and executives to ensure the overall solutions is fully designed and integrated to meet the needs of the customer. Once overall architecture and integration plan is established, provide overall technical quality assurance to ensure the solution implementation adheres to the approved architecture.
Main Responsibilities
- Work with other consultants and sales team members to design and execute Active Directory migration, consolidation, collapse, upgrade solutions based on client requirements and design specifications.
- Assist organizations with Identity solutions including integration with cloud-based solutions, processes, and workflows as applicable.
- Provide customers design, installation, and management recommendations of their Microsoft environments utilizing SCCM, Intune, and Enterprise Mobility Suite.
- Develops strategies, policies and best practices for the customer.
- Develops and cultivates strong customer relationships.
- Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management.
- Adheres to and utilizes proper Escalation and Change Control procedures.
- Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
- Stays current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking and associated training and seminars.
- Responsible for sharing information and best practices with others. Provides technical leadership during the implementation of an engagement.
- Participates in the installation, customization, and integration of the solution.
- Maintains awareness of existing or potential customer software/hardware situations.
- Proactively alerts project management and sales team of potential problems and solutions.
- Design, customize, and integrate industry solution, map the solution to technical requirements, and support the deployment of the solution based on the content defined in the Statement of Work.
- Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules.
- Helps to identify and leverage Microsoft and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
- Leads requirements gathering for project engagements
- Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation
- May supervise staff on project engagements in large projects where many technical people may be involved.
- Provide technical training to end customer after product implementation.
- Some Travel required
Decision Making
You will be meeting with Midsize and Enterprise customers to help them make decisions on the technologies to implement.
Working Relationship & Contacts
- You will be in direct contact with customer liaison
- You will be in contact all engineers, project managers, and Analysts for the customer, including the customer account manager for the customer, as well as any Managed Services team members assigned to the customer’s management
- You will be working with the company’s CIO and Lead Consultants on developing new solutions.
Personal Requirements:
- Required College Degree or equivalent work experience preferred
- Microsoft certifications preferred but not required
- Professional presentation and phone manner
- An advanced understanding of how a network and server environments operate and how applications function within the environment
- Understanding high level Windows administration
- Advanced understanding of WAN, LAN and TCP/IP
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Shows awareness of global trends and new developments in information technology and networks, including standards, protocols, and architectures
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
Systems Engineer
Location: New Orleans
Exigo Technology Services is seeking a Systems Engineer to join our servers and virtualization team to manage large and small client infrastructure on premise and in the cloud utilizing our tools and processes. With over 30 years in providing IT Services, we are expanding our footprint throughout the United States and looking for engineers to help guide our clients and our teams.
Qualifications:
- A B.S. degree in Computer Science, Information Systems or 3 years+ of experience
- Professional Certification is a plus
- Ability to work comfortably in a high-energy, multi-vendor environment
- Ability to work collaboratively in a diverse team environment
Possession of the following skill sets and knowledge preferred:
- Experience with Microsoft Server ecosystem required
- Experience with virtualization technology including VMware or Microsoft Virtual Server
- Experience with Azure and/or AWS
- Understanding of full life cycle software engineering processes, tools, utilities, and methodologies
- Strong verbal and written communication skills
- Strong organizational skills including the ability to integrate information from multiple sources
- 5 years of experience
- Working with RMM Tools
- Experience with Cisco, Fortinet, HP, Aruba switches, firewalls, and wireless solutions.
Benefits:
We provide a competitive salary, health care, dental, vision, life insurance, 401k and a flexible schedule.
Systems Engineer
Location: New Orleans
Exigo Technology Services is seeking a Systems Engineer to join our servers and virtualization team to manage large and small client infrastructure on premise and in the cloud utilizing our tools and processes. With over 30 years in providing IT Services, we are expanding our footprint throughout the United States and looking for engineers to help guide our clients and our teams.
Qualifications:
- A B.S. degree in Computer Science, Information Systems or 3 years+ of experience
- Professional Certification is a plus
- Ability to work comfortably in a high-energy, multi-vendor environment
- Ability to work collaboratively in a diverse team environment
Possession of the following skill sets and knowledge preferred:
- Experience with Microsoft Server ecosystem required
- Experience with virtualization technology including VMware or Microsoft Virtual Server
- Experience with Azure and/or AWS
- Understanding of full life cycle software engineering processes, tools, utilities, and methodologies
- Strong verbal and written communication skills
- Strong organizational skills including the ability to integrate information from multiple sources
- 5 years of experience
- Working with RMM Tools
- Experience with Cisco, Fortinet, HP, Aruba switches, firewalls, and wireless solutions.
Benefits:
We provide a competitive salary, health care, dental, vision, life insurance, 401k and a flexible schedule.
Network Engineer I
Location: Baton Rouge, Louisiana, United States
Job Purpose
Exigo is a 30 year IT firm supporting client IT infrastructure across the USA. This position is responsible for providing Tier 2 network support and design services in our managed services division. Knowledge of cloud
Main Responsibilities
- Identify, isolate and troubleshoot level 2 or higher IT related problems.
- Assist Tier 1 support teams as needed.
- Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to tier 2 or 3 level support teams and outside support vendors.
- Follow up on requests according to Service Level Agreements.
- Work with Remote Support and Monitoring tools.
- Analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce
- Foster excellent relationships and communications with Customers, Teams, and Vendors.
- Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
- Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 7 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory)
- Provide support for network equipment from Cisco, Fortinet, DATTO, Aruba, HP, and more.
- Provide second level support for AWS, Azure, Office 365 and Google G-suite Administration functions
- Provide support for hosted PBX systems
Working Relationship & Contacts
- You will be in direct contact with customer liaison and the users of the customer’s network.
- You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer.
- Communicate with Director of Managed Services .
Personal Requirements:
- Minimum 5 years of college or equivalent work experience preferred
- CCNA, CCDA, MCSE, MCSA preferred but not required
- Professional presentation and phone manner
- A strong understanding of how a network environment operates and how applications function within the environment
- Strong understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
- Some telecommunications experience, in particular IP telephony
- Able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
Network Engineer I
Location: Baton Rouge, Louisiana, United States
Job Purpose
Exigo is a 30 year IT firm supporting client IT infrastructure across the USA. This position is responsible for providing Tier 2 network support and design services in our managed services division. Knowledge of cloud
Main Responsibilities
- Identify, isolate and troubleshoot level 2 or higher IT related problems.
- Assist Tier 1 support teams as needed.
- Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to tier 2 or 3 level support teams and outside support vendors.
- Follow up on requests according to Service Level Agreements.
- Work with Remote Support and Monitoring tools.
- Analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce
- Foster excellent relationships and communications with Customers, Teams, and Vendors.
- Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
- Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 7 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory)
- Provide support for network equipment from Cisco, Fortinet, DATTO, Aruba, HP, and more.
- Provide second level support for AWS, Azure, Office 365 and Google G-suite Administration functions
- Provide support for hosted PBX systems
Working Relationship & Contacts
- You will be in direct contact with customer liaison and the users of the customer’s network.
- You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer.
- Communicate with Director of Managed Services .
Personal Requirements:
- Minimum 5 years of college or equivalent work experience preferred
- CCNA, CCDA, MCSE, MCSA preferred but not required
- Professional presentation and phone manner
- A strong understanding of how a network environment operates and how applications function within the environment
- Strong understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
- Some telecommunications experience, in particular IP telephony
- Able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
Senior Engineer/Technical Lead
Location: United States
Job Purpose
Provide technical Network and Server architecture and implementation leadership at a midsize to enterprise level as a member of a Managed Services team. Represent the overall technical implementation of the Exigo engagement to the customer’s architecture leadership and executives to ensure the overall solutions is fully designed and integrated to meet the needs of the customer. Once overall architecture and integration plan is established, provide overall technical quality assurance to ensure the solution implementation adheres to the approved architecture.
Main Responsibilities
- Develops strategies, policies and best practices for the customer.
- Develops and cultivates strong customer relationships.
- Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management.
- Adheres to and utilizes proper Escalation and Change Control procedures.
- Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
- Stays current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking and associated training and seminars.
- Responsible for sharing information and best practices with others. Provides technical leadership during the implementation of an engagement.
- Participates in the installation, customization, and integration of the solution.
- Maintains awareness of existing or potential customer software/hardware situations.
- Proactively alerts project management and sales team of potential problems and solutions.
- Design, customize, and integrate industry solution, map the solution to technical requirements, and support the deployment of the solution based on the content defined in the Statement of Work.
- Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules.
- Helps to identify and leverage Microsoft and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
- Leads requirements gathering for project engagements
- Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation
- May supervise staff on project engagements in large projects where many technical people may be involved.
- Provide technical training to end customer after product implementation.
- Some Travel required
Decision Making
You will be meeting with Midsize and Enterprise customers to help them make decisions on the technologies to implement.
Working Relationship & Contacts
- You will be in direct contact with customer liaison
- You will be in contact all engineers, project managers, and Analysts for the customer, including the customer account manager for the customer, as well as any Managed Services team members assigned to the customer’s management
- You will be working with the company’s CIO and Lead Consultants on developing new solutions.
Personal Requirements:
- Minimum 5 years’ experience,
- College Degree or equivalent work experience preferred
- Microsoft certifications preferred but not required
- Professional presentation and phone manner
- An advanced understanding of how a network and server environments operate and how applications function within the environment
- Understanding high level Windows administration
- Advanced understanding of Cloud and On Premise WAN, LAN and TCP/IP. Knowledge of Cisco routers preferred, although not required
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Shows awareness of global trends and new developments in information technology and networks, including standards, protocols, and architectures
- Some telecommunications experience, in particular, IP telephony
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
Senior Engineer/Technical Lead
Location: United States
Job Purpose
Provide technical Network and Server architecture and implementation leadership at a midsize to enterprise level as a member of a Managed Services team. Represent the overall technical implementation of the Exigo engagement to the customer’s architecture leadership and executives to ensure the overall solutions is fully designed and integrated to meet the needs of the customer. Once overall architecture and integration plan is established, provide overall technical quality assurance to ensure the solution implementation adheres to the approved architecture.
Main Responsibilities
- Develops strategies, policies and best practices for the customer.
- Develops and cultivates strong customer relationships.
- Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management.
- Adheres to and utilizes proper Escalation and Change Control procedures.
- Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
- Stays current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking and associated training and seminars.
- Responsible for sharing information and best practices with others. Provides technical leadership during the implementation of an engagement.
- Participates in the installation, customization, and integration of the solution.
- Maintains awareness of existing or potential customer software/hardware situations.
- Proactively alerts project management and sales team of potential problems and solutions.
- Design, customize, and integrate industry solution, map the solution to technical requirements, and support the deployment of the solution based on the content defined in the Statement of Work.
- Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules.
- Helps to identify and leverage Microsoft and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
- Leads requirements gathering for project engagements
- Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation
- May supervise staff on project engagements in large projects where many technical people may be involved.
- Provide technical training to end customer after product implementation.
- Some Travel required
Decision Making
You will be meeting with Midsize and Enterprise customers to help them make decisions on the technologies to implement.
Working Relationship & Contacts
- You will be in direct contact with customer liaison
- You will be in contact all engineers, project managers, and Analysts for the customer, including the customer account manager for the customer, as well as any Managed Services team members assigned to the customer’s management
- You will be working with the company’s CIO and Lead Consultants on developing new solutions.
Personal Requirements:
- Minimum 5 years’ experience,
- College Degree or equivalent work experience preferred
- Microsoft certifications preferred but not required
- Professional presentation and phone manner
- An advanced understanding of how a network and server environments operate and how applications function within the environment
- Understanding high level Windows administration
- Advanced understanding of Cloud and On Premise WAN, LAN and TCP/IP. Knowledge of Cisco routers preferred, although not required
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Shows awareness of global trends and new developments in information technology and networks, including standards, protocols, and architectures
- Some telecommunications experience, in particular, IP telephony
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
Support Technician II
Location: Scottsdale, Arizona, United States
Job Purpose
Join a 30 year IT firm based in Louisiana with clients throughout the US in the SMB and Enterprise space. Our progressive and unique approach to managed services keeps our teams focus on proactive issues and not on putting out fires. Responsible for providing Tier 2 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing Tier 2 and 3 resources as well and working directly with our client’s IT staff and POC.
Main Responsibilities
- Identify, isolate and troubleshoot level 2 or Higher I.T. related problems.
- Respond to alert incident tickets and work with system administrators to solve any issues.
- Assist Tier 1 Levels 1,2 support teams with user tickets and answer phones for Tier 2 support directly with client IT teams.
- Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to 2nd and 3rd level support teams and outside support vendors.
- Follow up on requests according to Service Level Agreements.
- Monitor the Service Desk ticketing system and ensure requests are logged correctly and within agreed timeframes
- Experience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech), Solarwinds, DATTO RMM, and Microsoft SCCM/Intune.
- To analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce
- Foster excellent relationships and communications with Customers, Teams, and Vendors.
- Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
- Can handle more than one assignment at once
- Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 10 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory)
- Provide Tier 2 support on the following hardware: Servers, Laptops, Desktops, Notepads, Mobile Phones
- Provide Tier 2 Windows 10 or higher and MAC operating system administration functions
- Administer User Profiles includes assigning group access , file share access, and remote access.
- Monitor server and application availability and proactively alert other service providers to critical conditions requiring immediate resolution
- Provide Tier 2 MS Exchange, Office 365 and Google G-suite Administration functions: add new users based upon established standards, and establish and reset user passwords as needed.
- Provide Tier 2 Firewall and virus management support
- Transition to a Primary on-call after hour support role on an on-going rotation basis
- Provide onsite support to clients as needed.
Decision Making
To keep under regular review all off our technical processes and report any recommended changes. You are responsible for escalating calls to 2nd and 3rd tier support teams.
Working Relationship & Contacts
- You will be in direct contact with customer liaison and the users of the customer’s network.
- You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer.
- Communicate with System Administrators and the Service Desk manager .
Personal Requirements:
- Minimum 2 years of college or equivalent work experience preferred
- MCP preferred but not required
- Professional presentation and phone manner
- A basic understanding of how a network environment operates and how applications function within the environment
- Understanding of basic Windows and MAC desktop administration
- Basic understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
- Some telecommunications experience, in particular IP telephony
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
- Some Customer On-site work.
Support Technician II
Location: Scottsdale, Arizona, United States
Job Purpose
Join a 30 year IT firm based in Louisiana with clients throughout the US in the SMB and Enterprise space. Our progressive and unique approach to managed services keeps our teams focus on proactive issues and not on putting out fires. Responsible for providing Tier 2 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing Tier 2 and 3 resources as well and working directly with our client’s IT staff and POC.
Main Responsibilities
- Identify, isolate and troubleshoot level 2 or Higher I.T. related problems.
- Respond to alert incident tickets and work with system administrators to solve any issues.
- Assist Tier 1 Levels 1,2 support teams with user tickets and answer phones for Tier 2 support directly with client IT teams.
- Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to 2nd and 3rd level support teams and outside support vendors.
- Follow up on requests according to Service Level Agreements.
- Monitor the Service Desk ticketing system and ensure requests are logged correctly and within agreed timeframes
- Experience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech), Solarwinds, DATTO RMM, and Microsoft SCCM/Intune.
- To analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce
- Foster excellent relationships and communications with Customers, Teams, and Vendors.
- Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
- Can handle more than one assignment at once
- Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 10 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory)
- Provide Tier 2 support on the following hardware: Servers, Laptops, Desktops, Notepads, Mobile Phones
- Provide Tier 2 Windows 10 or higher and MAC operating system administration functions
- Administer User Profiles includes assigning group access , file share access, and remote access.
- Monitor server and application availability and proactively alert other service providers to critical conditions requiring immediate resolution
- Provide Tier 2 MS Exchange, Office 365 and Google G-suite Administration functions: add new users based upon established standards, and establish and reset user passwords as needed.
- Provide Tier 2 Firewall and virus management support
- Transition to a Primary on-call after hour support role on an on-going rotation basis
- Provide onsite support to clients as needed.
Decision Making
To keep under regular review all off our technical processes and report any recommended changes. You are responsible for escalating calls to 2nd and 3rd tier support teams.
Working Relationship & Contacts
- You will be in direct contact with customer liaison and the users of the customer’s network.
- You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer.
- Communicate with System Administrators and the Service Desk manager .
Personal Requirements:
- Minimum 2 years of college or equivalent work experience preferred
- MCP preferred but not required
- Professional presentation and phone manner
- A basic understanding of how a network environment operates and how applications function within the environment
- Understanding of basic Windows and MAC desktop administration
- Basic understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
- Some telecommunications experience, in particular IP telephony
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
- Some Customer On-site work.
Support Technician II
Location: Baton Rouge, LA, United States
Job Purpose
Responsible for providing Tier 1, Level 3 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing Tier 2 and 3 resources as well and working directly with our client’s IT staff and POC.
Main Responsibilities
- Identify, isolate and troubleshoot level 3 I.T. related problems.
- Respond to alert incident tickets and work with system administrators to solve any issues.
- Assist Tier 1 Levels 1,2 support teams with user tickets and answer phones for Tier 2 support directly with client IT teams.
- Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to 2nd and 3rd level support teams and outside support vendors.
- Follow up on requests according to Service Level Agreements.
- Monitor the Service Desk ticketing system and ensure requests are logged correctly and within agreed timeframes
- Experience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech), Solarwinds, and Microsoft SCCM/Intune.
- To analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce
- Foster excellent relationships and communications with Customers, Teams, and Vendors.
- Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
- Can handle more than one assignment at once
- Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 10 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory)
- Provide first level support on the following hardware: Servers, Laptops, Desktops, Notepads, Mobile Phones
- Provide first level Windows 10 or higher and MAC operating system administration functions
- Administer User Ids create new users and delete users. This includes following established standards and procedures
- Administer User Profiles includes assigning group access , file share access, and remote access.
- Administer User Passwords including assigning new passwords and resetting passwords according to security standards
- Administer Print Queues when users experience problems with printing
- Monitor server and application availability and proactively alert other service providers to critical conditions requiring immediate resolution
- Provide second level MS Exchange, Office 365 and Google G-suite Administration functions: add new users based upon established standards, and establish and reset user passwords as needed.
- Provide first level Firewall and virus management support
- Transition to a Primary on-call after hour support role on an on-going rotation basis
- Provide onsite support to clients as needed.
Decision Making
To keep under regular review all off our technical processes and report any recommended changes. You are responsible for escalating calls to 2nd and 3rd tier support teams.
Working Relationship & Contacts
- You will be in direct contact with customer liaison and the users of the customer’s network.
- You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer.
- Communicate with Operations Manager and the Service Desk manager .
Personal Requirements:
- Minimum 2 years of college or equivalent work experience preferred
- MCP preferred but not required
- Professional presentation and phone manner
- A basic understanding of how a network environment operates and how applications function within the environment
- Understanding of basic Windows and MAC desktop administration
- Basic understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required
- Must be consistently punctual, dependable and reliable
- Presents ideas and initiatives both formally and informally
- Persuades and influences for results
- Accepts ownership of the problem until it is resolved
- Generates new ideas leading to opportunities or cost-savings
- Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
- Some telecommunications experience, in particular IP telephony
- Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
- Strong interpersonal and collaboration skills, resourceful and proactive team member
- Flexible to work a rotational schedule (including some Holiday’s & weekends) and take on other duties as assigned.
Systems Administrator
Location: Baton Rouge, Louisiana, United States
Exigo Technology Services is seeking a Systems Administrator to join our managed services team to manage large and small client infrastructure on premise and in the cloud utilizing our tools and processes.
Job Purpose
Must be able to support all aspects of network infrastructure and Microsoft platforms. Must have competent and current understanding of windows server 2016 or higher Active Directories, domain infrastructure to include identity management, server setup and management, Network administration with top-notch troubleshooting and results-oriented technical skills
Main Responsibilities
- Server configuration, support, troubleshooting, maintenance
- Manage servers, including e-mail, print, and backup servers and their associated operating systems and software
- Router / firewall configuration and support
- General knowledge of Azure and/or AWS
- Active Directory configuration, management, troubleshooting
- Ability to conduct research into networking issues and products as required
- Perform presales hardware and software recommendations
- Research technical issues and resolutions online
- Enter time and expense into customer management system on a timely basis
- Close tickets and tasks assigned to you and enter resolution information
- Mentor desktop and field technicians
- Assist in defining technology best practices for our company and customers
- Perform remote and some onsite support to our customers
Decision Making
To keep under regular review all of our technical processes and report any recommended changes. You are responsible for customer infrastructures. You will help make decisions on specific hardware/software requirements that customers may need as well as recommending time frames for installation & support processes.
Working Relationship & Contacts
- direct contact with customer liaison and the users of the customer’s network.
- You will be in contact all managed services team members for the customer, including the lead consultant for the customer and desktop support team members.
Personal Requirements:
- College or 5+ years experience
- 2-5 years experience in network/seerver support services, certifications a plus
- Hands-on hardware troubleshooting experience
- Strong written and oral communication skills
- Strong interpersonal skills
- Highly self motivated and directed
- Keen attention to detail
- Ability to effectively prioritize and execute tasks
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Knowledge of LAN / WAN design topology implementation
- Proficient with Cloud, SANS, NAS storage devices
- Experience with VPN, IPSEC, Certificate and other security services
- Knowledge in cloud and on premise Infrastructure
Systems Administrator
Location: Baton Rouge, Louisiana, United States
Exigo Technology Services is seeking a Systems Administrator to join our managed services team to manage large and small client infrastructure on premise and in the cloud utilizing our tools and processes.
Job Purpose
Must be able to support all aspects of network infrastructure and Microsoft platforms. Must have competent and current understanding of windows server 2016 or higher Active Directories, domain infrastructure to include identity management, server setup and management, Network administration with top-notch troubleshooting and results-oriented technical skills
Main Responsibilities
- Server configuration, support, troubleshooting, maintenance
- Manage servers, including e-mail, print, and backup servers and their associated operating systems and software
- Router / firewall configuration and support
- General knowledge of Azure and/or AWS
- Active Directory configuration, management, troubleshooting
- Ability to conduct research into networking issues and products as required
- Perform presales hardware and software recommendations
- Research technical issues and resolutions online
- Enter time and expense into customer management system on a timely basis
- Close tickets and tasks assigned to you and enter resolution information
- Mentor desktop and field technicians
- Assist in defining technology best practices for our company and customers
- Perform remote and some onsite support to our customers
Decision Making
To keep under regular review all of our technical processes and report any recommended changes. You are responsible for customer infrastructures. You will help make decisions on specific hardware/software requirements that customers may need as well as recommending time frames for installation & support processes.
Working Relationship & Contacts
- direct contact with customer liaison and the users of the customer’s network.
- You will be in contact all managed services team members for the customer, including the lead consultant for the customer and desktop support team members.
Personal Requirements:
- College or 5+ years experience
- 2-5 years experience in network/seerver support services, certifications a plus
- Hands-on hardware troubleshooting experience
- Strong written and oral communication skills
- Strong interpersonal skills
- Highly self motivated and directed
- Keen attention to detail
- Ability to effectively prioritize and execute tasks
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Knowledge of LAN / WAN design topology implementation
- Proficient with Cloud, SANS, NAS storage devices
- Experience with VPN, IPSEC, Certificate and other security services
- Knowledge in cloud and on premise Infrastructure
Administrative Coordinator
Location: Baton Rouge, LA, USA
Overview
Exigo Technology Services provides IT Services to companies throughout the USA for the past 30 years. We are looking for someone that enjoys working in a highly technical and fast-paced environment. The right candidate will work directly with our Delivery Services team.
Responsibilities:
- Perform general bookkeeping duties
- Work with departments to ensure timely project billing on the 15th and 30th of each month
- Generate customer agreement billing on the 1st of every month.
- Generate hardware/software invoices
- Work with accounting to solve billing issues and enter any credits into customer accounts
- Place orders with distributors and vendors (as needed)
- Manage inventory and alert sales when new orders need to be placed
- Generate financial reports if requested by executive team
- Monitor sales board for any new requests and work with sales team to fulfill orders
- Provide basic facilities management for our HQ and remote offices
- Communicate with vendors and ensure all accounts are up to date
- Assist in setting up and shipping out new devices (as needed)
Qualifications:
- Minimum 3+ years of college or equivalent work experience in similar role
- Basic knowledge of accounting principles and practices
- Ability to work in a fast paced environment
- Excellent attention to detail and accuracy in data entry
- Ability to prioritize tasks and meet deadlines
- Good communication and interpersonal skills
- Presents ideas and initiatives both formally and informal
- Strong interpersonal and collaboration skills, resourceful and proactive team membe
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401k w/Match
- Paid time off
- Flexibile work schdule
